Customer stories

Customer stories and testimonials are unsolicited and reproduced with permission of their authors.

 

Testimonial about a recent Pre-purchase Inspection Service

Just wanted to say THANK YOU for the very thorough report…We couldn’t be happier with your responsiveness and the quality of the inspection you provided…

Thanks again.
Dawn & Kent S.
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Thank You Norris !

 Guess just how much you saved me on the 2010 Outback today …. $994.00 !

 The various items you found and noted, I then presented in the sales negotiations.  Even though minor and or covered under warranty, I made the case that this car was for sale on the lot, with these problems, and as far as I was concerned it was as much a reputation issue as anything.  Sure once discovered, they would make it right, however without your detailed inspection I would have never known, and there could have been a problem down the road.

Thank You again, money well spent !
Dave G.
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Norris,
Thanks a million.  Your work is about 1000 times better than the two national chains that I have used.  And you were much faster.  My only complaint is that you don’t work outside of the state :P

Cheers,
Mike A.
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Hi Norris!
I’m very happy to have met you and appreciate your inspection last night on the White Durango.  

 Thank you for the complete and accurate report!  A written report with photos is truly invaluable.  I appreciate your time and effort that you put into that vehicle to allow me to make an informed decision NOT to buy from that Seller.  Yours is a truly independent 3rd party valued opinion.

Mike R.

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SOS Inc.,

 Thanks for your help with our purchase of the 2007 Volvo S80.  It well worth your fee to have the peace of mind that we were making a good decision in purchasing this used vehicle.  In addition, your input helped to get several issues resolved that we wouldn’t have been aware of otherwise.  I appreciate your fast response, meticulous attention to detail, and excellent knowledge.

 Thanks again and best wishes,
-TN

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Norris,

Just wanted to tell you how appreciative I am of the service you provided me a couple of weeks ago when I was trying to decide whether to purchase a used car from a private owner in Denver.

Your choices are very limited when you live in Grand Junction and are trying to find a specific vehicle that is a one owner from a private party especially when you’re looking for a newer 4 wheel drive Jeep that hasn’t been off-roaded  too much. This is nearly the epicenter of off-road over here as we’re only two hours from Moab.

Anyway I was looking on Craigslist and not finding anything over here so I knew I was going to have to look in Denver. I also knew if I found something over there it would be a time consuming and expensive project and it was, but it could have been better if I had known about your service first. My wife and I found a vehicle in south Denver that met our specifications but not having a family member  “over there on that side of the mountains” who could look at it and report back required me to get up at 3:00 AM on a Sunday morning leave Grand Junction by 5 and get to south Denver by 9. Test driving and inspection by me (a mountain bike but not auto mechanic) took about an hour. This put me back in Junction by 4PM. It was a very long, tiring and expensive drive.

The vehicle only had 27,000 miles and the price was good but I was concerned about some rust underneath and a rough idle. I’m intelligent enough to know that I’m not intelligent enough to know enough about a vehicle to keep from making a $20+ thousand dollar mistake so I knew I would need a mechanic to check this thing out even though my wife thought from looking at pictures in the on-line ad that “it is a very nice looking vehicle and we should just buy it”.

I saw three ads on-line for mobile mechanics in Denver including yours and was saving the phone numbers in my cell phone at about 6AM the Monday after returning from Denver. My plan was to call each place later in the day during business hours. Saving these phone numbers in my cell required me to call them and let it ring once to capture the number. I mentioned to my wife that I wished that other people would start business at 6AM or sooner as I frequently do and lo and behold as I had my mouth full of tooth paste and brush my phone rings about 6:15 and it was you returning my call. I was impressed and hired you on the spot especially when you came in $50 under the other mobile mechanics.

Later that day I called the seller and made arrangements for you to see the vehicle. I then discussed with you concerns that I had about it that I wanted to make sure you looked at. Your schedule was very flexible and you were able to look at it as soon as the seller made it available. This also was very impressive because as my wife and I  found out when you’re looking for a very popular vehicle, as a Jeep in Colorado is, it can suddenly disappear having been bought out from under you by another party.

After test driving and inspecting the Jeep you immediately made your first impressions known to me by phone and later the same day I received several emails with pictures of blemishes and concerns that I hadn’t even noticed. I felt like I was getting a better view of the vehicle by email pictures than by spending the money and time to actually be there myself.

One of your concerns that you pointed out to me was that the front end was out of alignment and you were able to tell this by looking at the tires. I had driven the vehicle and could not tell this as it was a very windy day and in a 10 minute test drive I didn’t pick up on it. I don’t have enough savvy to tell this by looking at tires. Anyway I brought this up to the seller and he paid for a front end alignment. The cost of this almost entirely covered your fee.

W., Grand Junction